Cancellation Policy

Pillar Allied Health is committed to providing the best service in a timely manner. We aim to accommodate your needs.

Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time committed of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.

We have a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

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Cancellation Process

We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.

You may cancel by contacting us by:

- Phone: 02 4031 5544 or 07 3252 5804

- Email admin@pillaralliedhealth.com or admin.bne@pillaralliedhealth.com

- We require a minimum of 24 hours notice for cancellation. Please inform us 1 day prior to your scheduled appointment to notify us of any changes or cancellations.

- If you provide less than 24 hours notice for a cancellation, Pillar Allied Health can charge the full fee for the appointment.

- All reference to cancellation of appointments in this clause are also a reference to rescheduling of appointments.

- All clients are asked to complete a Credit/Debit Card Authorisation information (except NDIS participants). Your details are stored securely and you can be charged for your appointment via this method of payment for attendance and late cancellation. It is the client's responsibility to ensure that Pillar Allied Health is notified should personal card details be changed.

Questions

Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to administration.

Agreement

We ask you to please sign that you have read, understood, and consented to this Cancellation Policy. By signing, you understand that you are holding a spot and you may be charged a cancellation fee if an appointment is cancelled without providing at least 24 hours notice or if the appointment is missed.

Our cancellation policy requires that you give us at least 24 hours notice if you want to change or cancel your appointment.

If you don't arrive for your appointment or request to cancel with less than 24 hours until your appointment starts, we'll charge your card the full appointment fee as a cancellation or no-show fee.